Privacy Policy

Max Marine Group ("we", "our", or "us") is committed to protecting the privacy of visitors to our website, maxmarinegroup.com, and individuals who contact us regarding our services. This Privacy Policy explains how we collect, use, store, share, and protect personal information submitted through our website, inquiry forms, service requests, recruitment channels, or direct communications.

By using our website or submitting information to us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

We may collect the following types of information:

• Contact Information: name, email address, phone number, company name, job title, and other details you provide when contacting us.
• Service Request Information: vessel name, International Maritime Organization number, estimated time of arrival, estimated time of departure, port, cargo details, crew information, operational requirements, and related documents submitted through our service request forms.
• Business Communications: information contained in emails, phone calls, proposals, quotations, contracts, supplier correspondence, and operational instructions.
• Career Applications: curriculum vitae, employment history, qualifications, references, and other information submitted when applying for positions.
• Website Usage Data: internet protocol address, browser type, device information, pages visited, time spent on the website, referral source, and general interaction data collected through cookies or analytics tools.

We use your information for the following purposes:

• To respond to inquiries and provide requested information
• To prepare quotations, proposals, and operational responses
• To coordinate port calls, vessel attendance, crew changes, logistics, and offshore support
• To manage customs, port authority, terminal, and regulatory documentation where required
• To communicate with clients, suppliers, subcontractors, and group companies
• To process job applications and recruitment-related communications
• To improve our website, services, internal processes, and customer experience
• To maintain business, audit, compliance, safety, and operational records
• To comply with applicable legal, regulatory, contractual, and governmental requirements

We do not sell your personal information to third parties. We do not use submitted service inquiry information for unsolicited marketing.

We process personal information where it is necessary for one or more of the following reasons:

• To respond to your request or take steps before entering into a contract
• To perform a contract or provide requested services
• To comply with legal, regulatory, or operational obligations
• To support our legitimate business interests, including service coordination, record keeping, safety, compliance, and website improvement
• Where applicable, based on your consent, such as for optional cookies or voluntary submissions

We may share your information where necessary for operational, legal, or business purposes, including with:

• Group Companies: Max Marine S.A.E., Max Gulf, Max Marine Free Zone, Heat Oil Free Zone, and ERA Tours where coordination is required.
• Service Providers: trusted third parties who support our website, information technology systems, hosting, communications, document handling, or business operations.
• Operational Partners: agents, suppliers, transport providers, port service providers, terminals, customs brokers, surveyors, and contractors involved in delivering requested services.
• Authorities and Regulatory Bodies: port authorities, customs authorities, government agencies, free zone authorities, classification bodies, or other regulators where required for operational purposes or legal compliance.

We only share information that is reasonably necessary for the relevant purpose.

Because maritime, offshore, logistics, and shipping agency services often involve international clients, vessels, suppliers, and authorities, your information may be transferred outside your country of residence where necessary to respond to your inquiry, deliver services, coordinate operations, or meet legal and regulatory requirements.

Where such transfers occur, we take reasonable steps to ensure that personal information is handled securely and only for legitimate business or operational purposes.

We retain personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Provide requested services and maintain operational records
• Comply with legal, regulatory, tax, audit, and compliance requirements
• Resolve disputes and maintain appropriate business records

Service inquiry, operational, and business records are typically retained for up to 7 years, unless a longer period is required by law, contract, audit, or regulatory obligations. Recruitment information is typically retained for up to 2 years unless the applicant is hired, in which case it may become part of the employment record.

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and operational retention requirements
• Object to certain types of processing
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to your request.

We use reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors use the website. For more information, please read our Cookie Policy.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before submitting personal information.

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

For privacy-related inquiries or to exercise your data rights, please contact:

Max Marine Group
14 Admon Fermon St., Navy Building, 1st Floor
Smouha, Alexandria, Egypt